Point of Sale Specialist-Wisconsin Rapids Location

POSITION SUMMARY

The Customer Service(Point of Sale Specialist) is responsible for providing excellent customer service, assisting with product inquiries, and ensuring a smooth checkout experience. This role involves operating the point-of-sale (POS) system, stocking merchandise, and maintaining an organized store. The associate will collaborate with team members to support store events and promotions while upholding store policies and resolving customer concerns.

ABOUT THE COMPANY

At Sheboygan Discount Warehouse, we pride ourselves on delivering unbeatable value to our community. As the Sheboygan County Retailer of the Year, we're known for our customer-first approach, daily team development, and commitment to creating a fun, growth-oriented environment. We're expanding beyond Sheboygan and are eager to bring enthusiastic, growth-driven individuals on board. If you're passionate about delivering great service and growing with a dynamic company, we'd love to meet you!

OBJECTIVES

  • Provide exceptional customer service by greeting and assisting customers, answering product inquiries, and resolving concerns quickly and professionally. 
  • Operate the point-of-sale (POS) system efficiently to ensure fast, accurate transactions, process returns and exchanges, and maintain a smooth checkout experience. 
  • Maintain a clean, organized checkout area and assist with restocking shelves and displays to enhance the shopping environment.
  • Collaborate with team members to maintain a positive, efficient work environment and support store events and promotions. 
  • Uphold store policies and procedures to ensure a safe, professional environment and contribute to store operations. 
  • Support store events and promotions, including sales and community outreach, to drive customer engagement. 
  • Contribute to a positive team culture by demonstrating a strong work ethic, great attitude, and commitment to team growth. 
  • Maintain up-to-date knowledge of store products and promotions to confidently assist customers and encourage feedback.

COMPETENCIES

Customer Service & Communication Skills – Provide friendly, attentive, and professional service while clearly communicating with customers and team members to ensure a positive shopping experience.

    • Customer Service Excellence – Provide friendly, helpful, and professional service to ensure a positive shopping experience.
    • OS System Proficiency – Ability to efficiently operate the point-of-sale (POS) system for fast, accurate transactions, returns, and exchanges.
    • Product Knowledge – Maintain an up-to-date understanding of store products and promotions to assist customers effectively.
    • Merchandising Skills – Ability to stock shelves and organize displays to maximize product visibility and store appearance.
    • Cash Handling Accuracy – Handle cash transactions accurately, balancing registers at the end of shifts without discrepancies.
    • Problem Solving – Ability to quickly resolve customer concerns or product issues, escalating when necessary.
    • Team Collaboration – Work effectively with team members to maintain a positive and efficient store environment.
    • Communication Skills – Clearly and professionally communicate with customers and team members.
  • Adaptability – Ability to adjust to changing tasks and priorities in a fast-paced retail environment.

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    EDUCATION AND EXPERIENCE

    • High School Diploma or GED (required) 
    • Strong communication and interpersonal skills with a focus on customer service 
    • 1-2 years of retail or customer service experience (preferred) 
    • Experience operating a point-of-sale (POS) system or cash register (preferred) 
    • Basic merchandising experience (helpful but not required)

    PHYSICAL REQUIREMENTS

    • Ability to stand for extended periods (up to 8 hours)
    • Frequent walking, bending, and reaching to assist customers and restock merchandise
    • Ability to lift and carry items up to 30 lbs
    • Hand dexterity for operating POS systems and handling small items
    • Ability to move, stack, and organize products on shelves and in storage areas

     

    COMMITMENT TO DIVERSITY

    As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Sheboygan Discount Warehouse recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

    If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to topnotchnewandused@gmail.com. Already a candidate? Please connect directly with your recruiter to discuss this opportunity.